In this Moneyfarm review, I’ve taken a close look at the investment platform, what they offer investors, how competitive their fees are, and whether their portfolios are generating good returns compared to other providers. Make sure you read on to find out why Moneyfarm made it onto my list for Best ‘Set it and Forget It’ Stocks and Shares ISA as well as my Top Five Robo Advisors for UK Investors.
Moneyfarm is one of the many, relatively new, robo adviser investing platforms on the market, providing digital financial advice using complex algorithms. This furnishes casual investors with the opportunity to grow their wealth with minimal human intervention, and therefore at a fraction of the cost of a traditional financial advisor.
The originally Italian based company branched out into the UK in early 2016 and is authorised and regulated by the Financial Conduct Authority. They’re also backed by the Financial Services Compensation Scheme meaning that anything you invest with them up to £85,000 is protected.
Who is Moneyfarm?
Moneyfarm is one of the largest digital wealth management companies in Europe offering low cost investment solutions to over 50,000 active users and managing over £1 billion in investments.
Moneyfarm currently offer a Stocks and Shares ISA, SIPP and General Investment Account. Their investment approach is to present clients with 7 different portfolios, varying in risk, that are invested across a range of financial instruments (although their asset allocation is mainly in ETFs).
Their portfolios have all performed generally well over the last 4 years they’ve been operating here in the UK and give investors solid annual returns. Moneyfarm fees and annual charges are competitive for the kind of service they are offering (more of a ‘done for you’ product) and they have a great customer service team and wealth managers on hand to help you with any questions you may have prior to signing up.
Who Owns Moneyfarm?
Moneyfarm was founded by current Chairman Paolo Galvani and Executive Officer Giovanni Dapra. Today they are backed by significant investors including United Ventures, Cabot Square Capital, Allianz, and Poste Italiane.
MoneyFarm Product Range
Moneyfarm offers their investors three primary investment accounts made up of a Stocks and Shares ISA, a SIPP and a General Investment Account and you have the option to invest your money in a choice of 7 portfolios. Each portfolio has a number associated with it; 1 being the lowest risk level and 7 the highest.
What’s important to consider here is the way Moneyfarm matches you with the risk profile that they deem to be the most appropriate for your unique circumstances. This is done using an in-house risk assessment which is conducted via a comprehensive questionnaire. Some of the questions you can expect to encounter include details of your investment experience as well as your investment views when it comes to risk.
On the back of the answers you provide, Moneyfarm will match you to one of their seven portfolios. This process of matching you with the appropriate portfolio is considered regulated investment advice, and is therefore ongoing throughout your investment journey with Moneyfarm. FCA guidelines dictate that Moneyfarm are required to review this financial advice annually, updating it’s recommendations in line with your changing circumstances. Now to take a closer look at what makes up each of these portfolios.
Moneyfarm have used low cost Exchange-Traded Funds (ETFs) and used volatility targeting when allocating assets. Your funds will be spread across the following investment options:
- Cash & Short Term Government Bonds
- Developed Markets Government Bonds
- Inflation-Linked Bonds
- Investment Grade Credit
- Investment Grade Corporate Bonds
- High Yield Credit & Emerging Markets Government Bonds
- Developed Markets Equities
- Emerging Market Equities
- Commodities and Real Estate
The exact allocation of the assets within your portfolio are all detailed on the Moneyfarm website.
As part of their product summary, Moneyfarm is also transparent about the different countries where your funds will be invested. Obviously, this varies depending on your risk profile. For example, those with a low risk portfolio (1), will have 66% of their funds invested in the UK markets with nothing being invested in emerging countries and commodities. However, if you have the highest risk portfolio (7), just 11% of your funds will be in UK markets and 13% will be invested in emerging countries; 50% will also be invested in the US stock market when choosing the high-risk portfolio.
The asset allocation within your portfolio is also actively managed by a team of investment specialists who conduct regular market analysis, daily asset trading and performance tracking in order to ensure your portfolio is always optimised.
One of the aspects I liked about the service at Moneyfarm was the addition of a dedicated consultant. Your consultant can be reached by phone or chat and brings a personal touch to what could have otherwise been a robotic and impersonal service.
One of the more recent additions to Moneyfarm is the ability to invest in more than one portfolio within the same account, at the same time. This is a great option for those who are on the cusp of two portfolios, or for those who wish to diversify even further.
Moneyfarm Portfolio Performance
Moneyfarm have achieved great results with their actively managed portfolios, achieving a return of 50.3% on their Level 6 portfolio between January 2016 and January 2021. However, you need to compare this with their competitors in order to get an idea of where they sit in the robo adviser space. To this end I have placed the performance of their portfolio side by side with that of Nutmeg who are currently the largest robo adviser in the UK comparing the 2019 and 2020 Moneyfarm portfolio returns with that of Nutmeg.
|Provider||Portfolio||% return 2019 after fees||% return 2020 after fees||Total|
|Nutmeg||SRI* Level 6||15.10||9.3||24.4|
|Nutmeg||SRI* Level 7||17.2||9.2||26.4|
*SRI – Socially Responsible Investing
Whilst Moneyfarm may be trailing slightly behind Nutmeg, the past performance of their level 6 portfolio in 2019 were unmatched so it’s important to remember that these results are constantly moving and past performance is merely an indicator, but is no guarantee of future results. Regardless, these are still great returns. It is also worth remembering that the investment market for 2020 was very volatile with the FTSE 100 falling by 14.3%, it’s greatest decline since 2008.
The key takeaway here is that ethical portfolios seem to be pulling ahead in recent years. This is where Moneyfarm are currently sitting behind the curve, with their ESG portfolio yet to launch. You are able to register your interest on the Moneyfarm website, and even book a call with the Moneyfarm investment advisory team to discuss what you would like to see from their ESG proposition, but I still feel Moneyfarm are late off the starting blocks with this one.
Research Services & Tools
Moneyfarm is effectively a ‘done for you’ kind of service, where you don’t have the flexibility to create your own bespoke portfolio. This means that you won’t see the usual research and analysis tools you may come across with other investment services providers. Nevertheless, they still provide a wealth of information for their clients on their website.
Their ‘Insights’ section features a regularly updated blog where you can easily filter by topic; Financial markets, Investment products, Behavioural economics, Financial planning and, for anyone new to investing out there, Investing 101, where they fill you in on everything from the basics of compound interest to inflation, equity and even GDP. This is a great resource from where to learn about investment and personal finance.
I particularly like their eBooks section which currently features 7 in-depth guides to interesting finance-based topics such as retiring early, FinTech and investing in the buy-to-let industry.
Finally, they also have a useful pension calculator tool to help you work out exactly how much you need to save for retirement. Unsurprisingly, studies have found that young people, especially millennials currently don’t know how much they need to save for a fruitful retirement and those who gauge a guess usually come in with numbers far lower than what they’re actually going to need.
The tool is set out very simply, you put in your current age, desired retirement age, current pension pot value and your desired annual income at retirement and it’ll calculate how much you need to be putting in there each month – you also have the option of whether to include your state pension as part of the calculations or not.
Like many other self-directed platforms, Moneyfarm investments operates a sliding scale fee structure which you can check out here to calculate the exact pound amount you’d be paying based on your annual investment.
Their management fees are essentially broken up into two parts; the costs and charges associated with providing their service (the Moneyfarm Management Fee) and the costs and charges relating to the financial instruments they invest in (Underlying Fund Fee and Market Spread).
Moneyfarm Investments Management Fees
Essentially this is Moneyfarm’s platform fee. This annual fee starts at 0.75% on investments up to £10,000, drops to 0.60% on balances between £10,000 and £50,000, is 0.50% on balances between £50,0000 and £100,000 and at its lowest, drops to 0.35% for all balances over £100,000.
Although this is a much higher fee structure than that of more bespoke self-directed services like Hargreaves Lansdown, Charles Stanley and AJ Bell, this is due to the fact that it’s a done for you service. If we compare it to a similar product, like that of Moneybox, for example, you can see that the fees are more aligned and that they’re actually pretty competitive, especially when you get to the £100,000 mark. Having said that, by this point in your investing journey, you may want to consider developing a personalised portfolio with one of the old school providers.
Underlying Fund Fee
Moneyfarm primarily invests in Exchange Traded Funds and this is the fund fee associated with those particular instruments. With Moneyfarm, this is a flat fee of 0.20%.
Otherwise known as the cost of the transaction and can vary depending on where and when Moneyfarm makes your investment. The cost can be anything up to 0.09%.
Trading and Other Fees
The great thing about the done for you service and this transparent pricing structure is that there are no additional subscription fees to use the service and no trading fees, which with other providers can cost up to £13.95 per trade (and sometimes even more).
Moneyfarm’s pension fee structure is the same as that for their stocks and shares ISA account and General Investment Account which I discussed above. They also base their fees on your total funds across all accounts, not just one. Another great thing is they don’t charge you any kind of admin fee for drawdowns on your pension account either, which, depending on the value of the pot, could see you saving hundreds per year compared to some other mainstream providers.
Opening an Account with Moneyfarm
Joining Moneyfarm can be done quickly and easily online. It took me less than 10 minutes to register and get set up; though I did have to wait a day for extra ID verification – I imagine that this can be hit and miss and some users could be accepted right away.
You’re initially prompted with a questionnaire to determine the level of risk you’re comfortable taking at which point they will pick a portfolio for you. Then, all you need is your National Insurance Number, photo ID such as a passport or driving license and proof of address (a phone or utility bill will do). Overall, it’s pretty stress-free and in terms of ease of use, this was one of the smoothest onboarding processes I’ve encountered.
Transferring Your Investments to Moneyfarm
Transferring your investments to Moneyfarm works just the same as it does with other mainstream financial services providers. Once you have an account with them, you just need to access the transfer in form which can be found via your account page.
Transfers into your Moneyfarm stocks and shares ISA won’t count towards your £20,000 annual allowance but it’s worth noting that if you’re transferring from a cash ISA your money won’t be put into a cash ISA with Moneyfarm as they don’t offer this facility currently. Additionally, if you’re moving from an investing platform with personalised portfolios, your money won’t be invested in the same companies or funds (unless by chance you have picked the same ETFs as the team at Moneyfarm).
In terms of processing times for transfers, Moneyfarm is on par with the mainstream competitors and they take around 15 to 30 days to complete depending on your previous provider.
Moneyfarm ISA Review
Starting a stocks and shares ISA with Moneyfarm is a great way for you to dip your toes in a tax free wrapper when it comes to the world of investments. However, they do require that you make an initial deposit or transfer-in of at least £1,500. Unlike other major players like HL, AJ Bell and Fidelity, where you can start with as little as £25 and set up a monthly direct debit contribution. Their stocks and shares ISA product, however, is flexible and you can withdraw funds and replace them in the same year without eating away at your ISA allowance.
In terms of performance, however, generally, their customers are happy with their ROI which has shown steady long term gains since the company established their UK branch in 2016. As with any investing account, there comes an associated risk but they’ve rarely seen poor figures. Their ultra-cautious portfolio doesn’t make you that much more than what some high-rate savings accounts would bring in (though they are usually limited to a low amount) and over the last 12 months they’ve made particularly solid returns of 3.38%.
On the opposite side of the spectrum, their riskiest portfolio has made gains of 16.72% in the last 12 months and averaged an annualised return of 12.4% since 2016 which is pretty impressive considering the slump that most people faced in 2018.
Moneyfarm SIPP Review
Moneyfarm’s SIPP product is invested in the same funds as their ISA portfolios so the numbers and expected returns we discussed in the ISA review apply here too.
SIPPs are a great tax freeway to save for your retirement while getting a boost of 25% from the government too – and who doesn’t like free money. The great thing about the Moneyfarm Pension plans is that they also allow your employer to contribute to your pension pot too.
The fact that Moneyfarm mainly invests in ETFs means that they can keep the fund fees relatively low which is good for those who have lower pension pots and being a Robo-advisor investment service comes with some pros too. Although there are some great financial advisors out there, we can all make mistakes, and worse yet some advisors are known to not really look out for their client’s interests, but their own pockets instead resulting in poor gains for customers.
Overall their SIPP product is ideal for someone who’s just thinking about starting out a pension fund of their own.
Moneyfarm Customer Service
The customer service team at Moneyfarm have been pretty quick and helpful at responding to my queries when I reached out. They have an almost live-chat system which is kind of like an intercom but a little bit better as they don’t take hours to respond; we actually saw responses in less than 5 minutes which is almost as good as regular live chat.
Their advisors are available to answer questions Monday to Thursday 9am – 7pm and Friday 9am – 6pm. You can also reach out to them via email, twitter, Facebook messenger and phone. If you’re tight on time you can even book a phone call. They also have a huge FAQ section which is sure to help you answer all your general questions.
As far as what other users have had to say about their customer service experience at Moneyfarm, I have turned to Trustpilot, where Moneyfarm have scored a very respectable 4.7 out of 5.
I have selected out a few of the customer reviews I found so you can see for yourself the areas where Moneyfarm really shine:
“I originally thought the service was just going to be digital and I would have to make all decisions on my own but I’ve had some good conversations with their staff to help ensure I’m investing the right way for me.”
“I have had several customer service interactions with MoneyFarm staff over the past few years about issues that were not caused by them but needed their assistance to clean up. I found all of the staff to be helpful, clear and also surprisingly proactive. In one case they anticipated a problem I had missed and reached out to me *before* it became an issue. This level of service along with the product performance have made me a loyal customer.”
“I have been investing with Moneyfarm for about 3 years. My main regret is not having discovered them earlier. I started with a toe in the water but for the past two moneyfarm offer years they have been my main investment depository. Returns are consistent despite the pandemic and for a so called robo adviser it is a surprisingly personal service with ready access to real people. Best of all it is simple, provides a widely diversified means of investing and is an actively managed service which takes away the stress of knowing where best to put your money (or not).”
Which is better, Nutmeg or Moneyfarm?
In the battle of the robo advisers these are two of the most popular options available. But how should you pick between them and which one is better suited to you? Here I’ve drilled down on a few of the key facts to help you make your decision:
Portfolios: I’m going to say that Nutmeg takes the lead here for me, purely because of their SRI portfolios which Moneyfarm have yet to introduce.
Minimum Investment: This isn’t important to everyone, however, it is worth knowing that with Nutmeg you can get started with only £500 whereas the Moneyfarm minimum investment is currently £1,500.
Advice: Moneyfarm offers regulated investment advice which must adhere to strict FCA guidelines with regular reviews as to the suitability of your Moneyfarm portfolio. This comes as part of their management fee. However, to access regulated advice at Nutmeg, you must pay a service cost of £575 plus VAT.
Fees: Whilst they do run very similar pricing structures, Moneyfarm is cheapest for portfolios worth between £10,000 and £50,000 whereby they charge 0.6% compared to Nutmeg’s 0.75%. This is the case again for portfolios of between £50,000 and £100,000 whereby Moneyfarm’s charge of 0.50% beats Nutmegs 0.75%.
Here are some quick pieces of information you might find handy.
How to close your account at Moneyfarm
The first step to close your account at Moneyfarm is to disinvest (sell) your investments and then email email@example.com to close your account.
How to withdraw money from Moneyfarm
To withdraw money from Moneyfarm you first need to sell your investments to convert them into cash. From here you can then withdraw the cash to your personal bank account.
How to contact Moneyfarm
Free phone in the UK: 0800 433 4574 or From abroad you can call: +44 (0)20 3745 6990 or alternatively you can email firstname.lastname@example.org.
Moneyfarm Review Summary
As you can see from my Moneyfarm review, Moneyfarm is an ideal product for those new to the world of savings and investments who have a small lump sum (minimum of £1,500) that they want to put to one side for their future and top up on a monthly basis. As a robo adviser It’s a great passive investment that will require very little management on your side and just the occasional monitoring on their website or app.
It suits people with no investment experience as just a few questions will gauge your risk appetite and will put you in a portfolio that will suit your needs the best and, if it doesn’t work out, you can swap and change between portfolios as you please.
It’s a great product for those who want to have minimal input towards their investments but still want to see a better return than what they get in the banks from standard savings products. The fees charged by Moneyfarm are competitive and in line with other Robo-advisor services.
Is Moneyfarm safe?
Yes, Moneyfarm is safe for UK investors as they are regulated and supervised by the Financial Conduct Authority in the UK. Client money is also protected to the sum of £85,000 as part of the Financial Services Compensation Scheme and client money is held in segregated accounts as additional protection
Is Moneyfarm expensive?
No, within the robo adviser space, Moneyfarm are very competitive, and compared to a traditional investment platform, they represent excellent value for money. Depending on how much you invest, you can expect to pay as little as 0.35% which includes your portfolio management, a dedicated Moneyfarm investment consultant and all your running costs.
Is Moneyfarm any good?
Yes, in the robo adviser space Moneyfarm is one of the best that I have tested. They have achieved great returns on their portfolios, at a highly competitive cost to the investor. Investors are matched responsibly to a portfolio that is appropriate for their circumstances and risk profile. However, I wouldn’t recommend Moneyfarm to experienced investors who are looking to maintain a greater level of control over their investments and may want to trade themselves.
Antonia is the Financial Editor at InvestingReviews.co.uk and brings a wealth of experience, having written for various industries over the past 10 years.
Her investment platform reviews, news, blogs and guides are meticulously researched, fact checked, and updated on a regular basis.