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Legal and General Investments Review

Legal & General is one of the UK’s oldest and largest continuously operating assets managers.

Most customers recognise the firm’s life assurance products because Legal & General is the top provider in its category. But you might not know Legal and General also offers investment products.

You can open both an ISA and a SIPP with Legal &General and like Vanguard, you only have access to funds, so there are no dealing fees.

The company offers these products to accompany its award-winning life assurance coverage. But is a Legal & General ISA worth it? Or do the products seem to be an afterthought by the financial giant? We dive deeper in our Legal & General investment review.

Legal & General Investments Rating Summary

Overall Rating: 9/10
90%
Fees: 7/10
70%
Account opening: 9/10
90%
Deposit and withdrawal: 9/10
90%
Trading platform: 10/10
100%
Markets and products: 7/10
70%
Research: 7/10
70%
Customer service: 7/10
70%
Education: 10/10
100%

Pros

Wide range of products on offer which include management from their team of experts
Stocks and shares ISA can be opened with as little as £20 a month
Strong customer service

Cons

Very limited research, charting tools or education available
Limited transparency when it comes to fees
No leveraged products available

Legal and General Investments Review

Product Range

Legal and General offers a wide range of services. Among its investment opportunities, you can choose from:

  • Stocks and Shares ISA
  • Junior ISA
  • SIPPs (also referred to Personal Pensions)
  • Funds

Each of these products enjoys management from Legal and General’s team of experts. Their management is included in the annual account fee. Their service differs from other providers who may offer accounts that don’t come with management or who offer fully-managed accounts at a premium. It’s worth considering the level of service you get when you compare Legal and General services fees with those offered by other low-cost providers.

Research Services & Tools

Legal and General put an emphasis on making investing ‘easy,’ which is usually an indicator that you won’t find much in terms of research, charting, tools, or even education on its website. Upon a review of the platform’s website, this indicator remains true.

Unfortunately, Legal and General rarely dive any deeper than “what is an ISA” and “is investing in stocks risky”? In fact, one article suggests that investing is not much more than “another form of saving”, which is a problematic headline both in terms of sharing knowledge and in terms of Legal and General’s obligation to let customers know that investing is always a risk.

The lack of tools may suggest a strategy to attract customers who already hold one of the company’s insurance product over to its investments arm. You won’t learn much about investing in general or the stock market specifically. Instead, the site answers FAQs about ISAs in general. Even the FAQ chatbot answers a very limited range of questions.

You’ll find most of what Legal and General offers under ‘Investments’ articles’, which includes a mix of company news, some market research, and easily digestible economics and investment concepts.

Fees & Charges

Legal & General does not make it easy to learn more about the fees and charges assessed. But it is clear that the provider does not include transfer, platform, or exit fees.

Unfortunately, unlike groups like Nutmeg, the provider doesn’t go out of its way to share what the fees are or how they impact your investment portfolio.

So what are the fees and charges for Legal & General’s ISAs or SIPP?

The answer depends on the account you choose.

If you open the ‘ready-made’ Stocks and Shares ISA, you pay a 0.61% ongoing charge. Keep in mind this includes the fund managers fee.

If you decide to set up your own funds, then you will pay the fund fee associated with your chosen ETF.

In other words, there aren’t any straightforward ways to compare Legal & General with other platforms. Instead, you need to choose the funds you want and compare them.

It must be said that the SIPP fees aren’t attractive. You’ll pay a 0.25% service charge and a 0.31% fund management fee. The costs aren’t tiered, so you’ll pay the service charge on your entire pension pot, which does make it an expensive pension for both new and mature accounts.

Again, the fee structure suggests that the accounts exist to attract current L G insurance policyholders who are most concerned with keeping their accounts in one place than with comparing fees.

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Non-Leveraged products

Legal and General’s ISA, SIPP, and personal pension products are non-leveraged products. They only allow investment in funds.

Their non-leveraged products include the Investment ISA, Junior ISA, bonds, and life cover.

Leveraged products

Legal & General offers funds, but at present, none of them appears to be a leveraged product. This information may change, and if you’re interested in leveraged products, you can chat to an L G customer service adviser to learn more.

Legal and General Investments ISA Review

Legal & General’s ISA product offers both the DIY and hands-off approach that’s now common among investment platforms. One of the benefits of its focus on funds means that you have more transparency and control over what’s in your portfolio.

Legal and General also offer a decent list of funds. Unlike Vanguard, the full list won’t overwhelm you with choices, and you aren’t locked into only Legal and General’s products. So, if you’re interested in funds alone and want to have a go at choosing your own Legal and General might be the right choice.

However, it’s worth noting how expensive the Legal and General ISA is, especially the fully-managed portfolios. While fully-managed products are always more expensive, the fees aren’t tiered, so you pay the full fee on your whole pot. Legal and General is both a spendy starter option and it’s expensive for mature accounts.
Legal and General Investments ISA Review
The Legal and General Stocks and Shares ISA comes in two forms.

The first option is the ‘ready-made’ account. This is similar to the hands-off accounts offered by most other providers both in design and in fees. You will pay a 0.61% ongoing charge for the use of the account.

You also have the option to choose your own funds. Legal and General provide access to over 50 different funds ranging from index-tracker funds to actively manage and even property funds. (Update: Legal and General suspended access to its property fund on March 18, 2020, due to volatility caused by Covid-19. It’s unclear when access will be restored.) Your charges depend on the funds you choose. You’ll find a full list of funds and their expenses within your Legal & General account.

Some of the funds the company offers include:

  • FTSE 100 Tracker Fund ISA
  • FTSE All Share Fund ISA
  • FTSE International Index Fund ISA
  • FTSE US Index Fund ISA
  • FTSE Global Technology Index Fund ISA
  • High Income Trust ISA

You can also invest Legal and General’s own funds if you choose.

Legal and General Investments SIPP Review

Legal and General’s ISPP offers the same value proposition found across most online platforms. They use your risk assessment to suggest investments that suit your goals and you’re off.

One of the key differences between L G and other investors is the use of funds. Funds themselves are common practice. Investing in funds is generally expected to produce long-term growth and avoid the worst of market volatility by diversifying your investments from the start. However, unlike many competitors, Legal and General allow you to choose your own funds. Your selection is based on your stated risk assessment, but you do have the choice. Very often, you submit your risk assessment and get placed into a portfolio where everything is handled on your behalf.

Unfortunately, the SIPP pension is very expensive. You’ll pay 0.56% in fees on your entire pot, regardless of its size. These don’t include the fund fees or charges like stamp duty. While it does include management fees, you do need to consider that you can get SIPP products for 0.3% (excluding fund fees) total from other providers on the first £250,000 and only 0.2% on £250,000-£1 million. You are effectively paying twice as much for a similar product, so it’s worth weighing up how much you value working with Legal and General.

Like so many SIPP products, Legal and General invests your money based on your risk appetite. You start by choosing from Lower, Lower Medium, Medium, Medium higher, and Hight Risk.

Legal and General’s SIPP investments are overseen by an internal team, and their management is included in the fee.

The goal of a SIPP is to have more flexibility in your tax-efficient retirement schemes, but Legal and General don’t offer a flexible drawdown.
Legal and General Investments SIPP Review

One point of confusion is the referral to the product both as a SIPP and a personal pension. Personal pensions are just another form of pension. The key difference between a SIPP and personal tension is usually the fee structure. A personal pension charges a fee for the products, but SIPPS usually used fixed fees. Even still, there’s not a great difference between the two products beyond the way Financial Services Compensation Scheme (FSCS) treats them.

Opening an Account

Are you ready to start an account with Legal and General? Opening your first investment account is fairly straightforward. You’ll need your National Insurance number as well as a way to fund the account.

You can open your Stocks and shares ISA with a commitment of as little as £20 a month or a £100 lump sum. A SIPP or pension requires a £100 initial investment.

To get started, you choose your preferred risk level and then select your fund. Signing up takes a few minutes, and L&G promises to have your money invested within one working day, which is quite speedy.

Accounts are designed for UK tax residents, and Legal and General suggests speaking to a tax adviser if you are living outside the UK or if your earnings come from abroad.

Legal and General doesn’t accept U.S. citizens, even if you are a long-term resident or citizen of the United Kingdom. The United States Internal Revenue Service’s reporting requirements are strict, and many UK investment platforms have little appetite for complying with them.

Transferring Your Investments to Legal & General

Legal & General offers an online ISA or SIPP transfer so long as your current provider allows it.

To set up an ISA transfer, you need to open an account and then either choose your funds or allow Legal & General’s tool to choose for you. Then, you share your current provider’s details, including the amount you want to transfer.

There are no transfer, platform, or initial charges for moving your investments to Legal General. However, the firm doesn’t cover any transfer charges your current platform might charge you.

Keep in mind that you need to transfer in at least £100 because that’s the minimum lump sum required to open a new account with Legal & General.

Customer Service

Legal and General are renowned for strong customer service. One of the benefits of choosing a company that administers such a diverse number of products to a large group of people is that you tend to enjoy more value from their customer service team.

To that end, you receive customer service from a team of over 100 employees who work according to a “Treating Customers Fairly” ethos. All customer service happens in-house, which means you shouldn’t be given the run around if you have an issue.

Legal and General go so far as to measure the results of its customer care service. In 2019, less than 0.03% of the company’s customer base complained about the service they received.

Having a great customer service team is an asset, but in this case, it’s also badly needed. While some providers focus on making their websites extremely user-friendly, the Legal and General website is akin to a labyrinth. It takes some real hunting to find answers beyond “what’s an ISA”.

Who is Legal & General Suitable for?

Legal and General is suitable for investors interested in a funds-only investment portfolio. The ideal investor is someone who wants to have a hand in their investment choice, but who doesn’t want to find themselves inundated with a thousand different fund choices.

The fees make Legal and General an expensive investment option, but you can transfer your accounts out once you reach a point where you’re confident with a platform offering less handholding. There are no exit fees.

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Legal & General Investments FAQs

Who Owns Legal and General?

Legal & General is a public limited company owned by its own shareholders. The company was founded in 1836 in London, and its headquarters remain there.

How Safe is Legal and General?

Legal & General is one of Europe’s largest insurers and asset management groups. The firm has over £1 trillion in assets under management, which usually means the company is not only stable but also profitable. While Legal & General has previously sold off assets to other managers, you’re unlikely to see the firm go bust.
In 2020, Legal & General received authorisation from the Pensions Regulator. The scheme is an attempt to improve standards and strengthen protections across the UK.
Legal and General have a decent TrustPilot rating of 3.4. Just under half of the customers who rated the company say their service is ‘Excellent.’ The most common gripes from customers seem to be either misunderstandings or complaints about portfolio performance during the tumultuous period in 2020 when the market fluctuated wildly. There aren’t any themes that suggest any serious complaints are structural.
Like all licensed asset managers, Legal & General is authorised to operate by the Financial Conduct Authority.

How Do I Close My Account at Legal and General?

To close your Legal and General Account, you need a My Account login, which you should already have if you are a customer.

How to Withdraw Money from Legal and General?

You can manage everything, including selling your investments and withdrawing money, from your My Account dashboard.

Is Legal and General Any Good?

Legal and General is an old company with s stellar reputation for customer service and life assurance products. Whether you find Legal and General investments to be any good depends on your choice in investment and your strategy. Everyone has different goals.
As with any investment platform, you need to consider what’s important to you before signing up and decide what you can compromise. For example, Legal and General offer stellar customer service, but the fees are very high compared to other platforms.
One complaint that does come up is the platform. The platform is far from straightforward and it doesn’t include some basic features. You get a pretty eye-opening preview of the My Account platform by browsing the website itself. You tend to go in circles to find the information you need, and the pension section of the site is particularly confusing. You need to be fairly confident in your grasp of the terminology to use the core website, so it’s no wonder that many of the pensions are sold by advisers rather than used by individual investors.

How to Contact Legal and General

You can get in touch with Legal and General by phone or, email or post. Alternatively, you can get in through the My Account function, which allows you to send secure messages directly to the investment team.

Legal and General’s phone number: 0370 050 0955 Monday- Friday 9:00-17:00 (another page says 8:30 – 18:00)
Vulnerable customers with urgent needs – 0370 060 0063
Email address: investments@landg.com

Legal & General Investments
PO Box 6080
Wolverhampton
WV1 9RB

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